Returns & Refunds Policy
Your satisfaction is our priority. Easy returns within 14 days.
14-Day Window
Return unused items within 14 days of delivery
Original Packaging
Items must be in original condition with all accessories
Full Refund
100% refund for eligible returns
Ready to Return an Item?
Submit your return request online in under 2 minutes.
How to Return Your Purchase
Contact Us
Call +263 788 663 313 or email support@algoldigital.com to initiate your return. Provide your order number and reason for return.
Get Return Authorization
We'll provide you with a Return Authorization (RA) number and return instructions.
Pack Securely
Repack the item in its original packaging with all accessories, manuals, and proof of purchase. Include your RA number.
Drop Off or Pickup
Drop off at our Harare office or we'll arrange pickup for items within Harare city limits. For other areas, courier at customer's expense.
Get Your Refund
Once we receive and inspect the item (2-5 business days), your refund will be processed to your original payment method.
Eligible for Return
Not Eligible for Return
Refund Processing
Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will appear in your account within 7-14 business days depending on your bank or payment provider.
Method: Refunds are issued to the original payment method. For cash purchases, we provide bank transfer or store credit.
Partial Refunds: In some cases (missing accessories, signs of use, opened software), we may issue a partial refund after assessment.
Courier Costs: Any courier costs for returns are the customer's responsibility unless the return is due to our error or a defective product.
Exchanges
If you'd like to exchange an item for a different model or specification, please contact us. We'll arrange the exchange subject to product availability and price differences.
Note: Exchanges follow the same conditions as returns. Items must be in original condition with all accessories.
Have Questions About Returns?
Our customer service team is here to help